with Fall Detection

Having Fall Detection means you can rest easy knowing if a fall occurs and leaves you immobilized or even unconscious, the built-in smart sensors are designed to detect the fall and automatically alert our Response Center.

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North America's most widely adopted
fall detection technology

Victoria Lifeline clients across the province trust the AutoAlert button to call for help when they can’t. It detects over 95%* of falls!

It's an excellent choice for those with a history, risk or fear of falling.

HomeSafe with AutoAlert includes the same state-of-the-art communicator as our standard service, along with a pendant-style button (no wrist option available). Lightweight and sleek, the smoothly designed button is also waterproof and can be pressed for help at any time.

Benefits of the HomeSafe with AutoAlert Service

The AutoAlert pendant has multiple sensors that can distinguish between actual falls
and activities of daily living like sitting, bending and reclining.

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Protection 24/7

Our Canadian-based, Response Centres are available 24/7 and staffed with professionally trained Response Associates.

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Peace of mind

You don’t always know when an accident might happen, but you can be prepared for one. You and your family will feel a greater sense of security with AutoAlert’s added layer of protection.

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No expensive equipment to buy, no long-term contract

Victoria Lifeline helps you live in your own home at an affordable monthly rate. There is no long-term contract so you can use the service for as little or as long as you need.

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Empowering Independence

Victoria Lifeline supports independent living and is simply another resource to help you age in place safely.

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Uninterrupted Support

Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it'll always be easily within reach.

What's Included
In the HomeSafe with Fall Detection package, you'll receive:

Personal Alert Button & In-home Communicator

The HomeSafe with AutoAlert help button is worn with an adjustable neck cord. This small & discreet device includes the added protection of automatic fall detection. When you press your Help Button within range of a Communicator, it dials our Response Centre.

*AutoAlert does not detect 100% of falls. If able you should always press your button if you need help.

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Notable Features

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Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

Worry-free battery
Long-lasting battery, AND we’ll automatically replace it when needed. Communicator also comes with up to 30 hours of battery backup gives you access to help even during power outages.

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

No phone line needed
Don’t have a home phone? We also have a cellular option that does not require any special equipment.

Two-way communication
The Communicator amplifies sound so you can hear and be heard throughout your home.

Powerful Coverage
Your help button has a wide range of operations, so you can call for help anywhere in and around your home within range of the in-home communicator.

How the Service Works

Whether you need emergency assistance or help from a friend or family member, getting help has never been more simple and reliable.

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Summon help

Simply press your Help Button to activate the two-way Communicator unit and connect to the 24-hour Response Centre.

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Hear a Reassuring Voice

A Response Associate will quickly answer the call and then access your profile to determine the exact help you need. Even if you can’t speak, take comfort in knowing that help is on the way.

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Receive the Right Care

The Response Associate will contact a friend/family member or Emergency Services depending on your situation and follow up to confirm help has arrived. You decide beforehand which loved ones or friends you want us to call.

Still Undecided?

We also offer a free in-home or virtual consultation with a trained Victoria Lifeline educator who can help find the right service plan for you or your loved one.

With no obligation to sign up for the service, the home consultation is a great opportunity to ask questions individually and see the equipment firsthand. Our educators are also trained and accredited in fall prevention and can do a home assessment to help reduce the risk of falling. 

Be prepared for any emergency.

Not sure if it's time to get Lifeline?

Take our Fall Assessment Survey today to find out if you or someone you love is at risk for a fall.