HomeSafe with AutoAlert

Man wearing the AutoAlert fall detection button while exercising lifting light weights.

As a community service of the Victoria Hospital Foundation, we are integrated into the healthcare system and recommended by the professionals you trust.

Did you know that the AutoAlert button detected over 700 falls in Manitoba last year? That's 700 people who received help automatically after a fall and 700 lives that were potentially saved by a fall detection button.

HomeSafe with AutoAlert is the most widely adopted fall detection technology in North America. Victoria Lifeline clients across the province trust the AutoAlert button to call for help if they can’t. Extensively researched and tested by our partners at Lifeline Canada, the AutoAlert button detects greater than 95%* of falls and offers all the benefits of a medical alarm with that added layer of protection. Having an AutoAlert means you can rest easy knowing if a fall occurs and leaves you immobilized or even unconscious, the built-in smart sensors are designed to detect the fall and automatically alert the Response Center. It's an excellent choice for those with a history, risk or fear of falling. Take our Fall Assessment Survey today to find out if you or someone you love is at risk for a fall.

To learn more about the technology behind the industry leading AutoAlert pendant, watch the video below.

HomeSafe with AutoAlert includes the same state-of-the-art communicator as our standard service, along with a pendant-style button (no wrist option available). Lightweight and sleek, the smoothly designed button is also waterproof and can be pressed for help at any time. A Home Service Representative will visit your home to professionally install the unit, test the button, and explain how the AutoAlert technology works.

*AutoAlert does not detect 100% of falls. If able, you should always press your button if you need help. 

HomeSafe with AutoAlert System & Hardware

white AutoAlert fall detection button

Personal Alert Button

The HomeSafe with AutoAlert help button is worn as a pendant with an adjustable neck cord. This small, discreet device includes the added protection of automatic fall detection.

Having AutoAlert means that you can rest easy knowing if a fall occurs and leaves you confused or even unconscious, the fall detection will automatically alert our Response Centres that help may be needed.*

Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

Worry-free battery
Battery is long-lasting, and we’ll automatically replace it when needed.

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

Powerful Coverage
Your help button has a wide range of operation, so you can call for help anywhere in and around your home within range of the in-home communicator.

Communicator unit

In-home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

Worry-free battery
Up to 30 hours of battery backup gives you access to help even during power outages.

Automatic self-testing
The Communicator conducts regular status checks to confirm proper operation. Have confidence knowing your system can alert Lifeline in the event system maintenance is required.

No phone line needed
Don’t have a home phone? We also have a cellular option that does not require any special equipment.

High-fidelity speakers and microphone for two-way communication
The Communicator amplifies sound so you can hear and be heard throughout your home.

*AutoAlert does not detect 100% of falls. If able you should always press your button if you need help.

Benefits of the HomeSafe with AutoAlert Service

The AutoAlert pendant has multiple sensors that can distinguish between actual falls and activities of daily living like sitting, bending and reclining. The built-in sensors constantly measure height, horizontal orientation and velocity, designed to detect a fall quickly and send in a help signal automatically.

Protection 24/7

Protection 24/7
Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Peace of Mind

Peace of mind
You don’t always know when an accident might happen, but you can be prepared for one. You and your family will feel a greater senser of security with the AutoAlert’s added layer of protection.

No expensive equipment to buy, no long-term contract

No expensive equipment to buy, no long-term contract
Victoria Lifeline helps you live in your own home at an affordable monthly rate. There is no long-term contract so you can use the service for as little or as long as you need.

Empowering Independence

Empowering Independence
Victoria Lifeline supports independent living and is simply another resource to help you age in place safely.

Uninterrupted Support

Uninterrupted Support
Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.

How the Service Works

Whether you need emergency assistance or help from a friend or family member, Victoria Lifeline is there for you when it matters most.

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Summon help
Simply press your Help Button to activate the two-way Communicator unit and connect to the 24-hour Response Centre.

Protection 24/7

Hear a Reassuring Voice
A Response Associate will quickly answer the call then access your profile to determine the exact help you need. Even if you can’t speak, take comfort in knowing that help is on the way.

Receive the Right Care

Receive the Right Care
The Response Associate will contact a friend/family member or Emergency Services depending on your situation and follow up to confirm help has arrived. You decide which loved ones or friends you want us to call if you need help, designated as Responders.

Still undecided? We also offer a free in-home or virtual consultation with a trained Victoria Lifeline educator who can help find a service plan that is right for you or your loved one. With no obligation to sign up for the service, the home consultation is a great opportunity to ask questions one on one and to see the equipment firsthand. Our educators are also trained and accredited in fall prevention and can do a home assessment to help reduce the risk of falling. Click here to fill out your in-home or virtual consultation request.