Healthcare Professionals

"It's important that someone comes and installs the equipment, that the device isn't just mailed to them. Seniors need relationships and human voices." - Geriatric Nurse Specialist

Manitoba’s leading medical alarm service lives where you live, providing face-to-face service, rapid response and hands on care.

As a service of the Victoria General Hospital Foundation, we are integrated into the healthcare system with a large network of professionals who regularly refer to our program. We have a great appreciation for front line caregivers who support patient recovery both in and out of the hospital setting.

Victoria Lifeline offers these important service features for your patients:

  • Personalized service - a local Home Service Representative will install the equipment and demonstrate how it works. Our caring staff will arrange the installation appointment as quickly as possible.

  • The ability to answer an incoming telephone call by pressing the Personal Help Button, so patients don’t risk a fall rushing to the phone.*

  • Equipment that self-identifies when servicing is required. If the battery needs replacing in the button for example, the Response Centre will receive a low-battery signal and we will call the client to schedule a service appointment.

  • Advanced fall detection technology. The AutoAlert button is designed to call for help automatically if a fall is detected and your patient is injured, immobilized or unconscious.

  • A Response Centre that can answer a help call in multiple languages. The Response Centre has access to a language bank and can respond in over 120 languages.

  • A waterproof button for patients to wear in the bath or shower, a common place for household slips and falls.

  • A response protocol that ensures a call isn’t closed until help arrives in the client’s home. Your patients are never left wondering if help is coming when they need it the most.

  • A medical alert service that is part of a hospital foundation and integrated into the healthcare system. Local support means better service for your patients.

  • Patients feel confident knowing Victoria Lifeline’s representatives are nearby if they need help or have questions.

*Available with the 6000 series communicator units.

The stats are in! In 2020, Victoria Lifeline answered 108,466 button presses, and resolved 38% of help needed calls without calling EMS. The industry leading AutoAlert fall detection button also detected 667 falls, that's 667 potential lives saved! In fact, over the last ten years, 10,959 Manitobans have benefited from the AutoAlert technology. Here is a snapshot of 2020, highlighting Victoria Lifeline's positive impact on our clients and the healthcare system as a whole. 

Feb3 Stats Flyer_Victoria2021
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Lifeline Access®
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