Healthcare Professionals

"It's important that someone comes and installs the equipment, that the device isn't just mailed to them. Seniors need relationships and human voices." - Geriatric Nurse Specialist

Manitoba’s leading medical alarm service lives where you live, providing face-to-face service, rapid response and hands on care.

As a service of the Victoria Hospital Foundation, we are integrated into the healthcare system with a large network of professionals who regularly refer to our program. We have a great appreciation for front line caregivers who support patient recovery both in and out of the hospital setting.

Victoria Lifeline offers these important service features for your patients:

  • Personalized service - a local Home Service Representative will install the equipment and demonstrate how it works. Our caring staff will arrange the installation appointment as quickly as possible.

  • The ability to answer an incoming telephone call by pressing the Personal Help Button, so patients don’t risk a fall rushing to the phone.*

  • Equipment that self-identifies when servicing is required. If the battery needs replacing in the button for example, the Response Centre will receive a low-battery signal and we will call the client to schedule a service appointment.

  • Advanced fall detection technology. The AutoAlert button is designed to call for help automatically if a fall is detected and your patient is injured, immobilized or unconscious.

  • A Response Centre that can answer a help call in multiple languages. The Response Centre has access to a language bank and can respond in over 120 languages.

  • A waterproof button for patients to wear in the bath or shower, a common place for household slips and falls.

  • A response protocol that ensures a call isn’t closed until help arrives in the client’s home. Your patients are never left wondering if help is coming when they need it the most.

  • A medical alert service that is part of a hospital foundation and integrated into the healthcare system. Local support means better service for your patients.

  • Patients feel confident knowing Victoria Lifeline’s representatives are nearby if they need help or have questions.

*Available with the 6000 series communicator units.

The stats are in! In 2021, Victoria Lifeline answered 107,441 button presses, and resolved 41% of help needed calls without calling EMS. The industry leading AutoAlert fall detection button also detected 706 falls, that's 706 potential lives saved! Here is a snapshot of 2021, highlighting Victoria Lifeline's positive impact on our clients and the healthcare system as a whole. 


Image of the Victoria Lifeline 2021 program statistics.
Refer a Patient
Older black woman and her daughter talking with a nurse in a hospital setting.
With our follow up request form, you can refer a patient for a home or hospital visit.
Assessment Tools
Female nurse speaking to a patient
Offer our assessment tools and information sheets as resources to your patients.
Lifeline Access®
pillow switch
Lifeline Access® switches are designed for people with limited physical abilities.