Healthcare
Professionals

Victoria Lifeline offers these important service features for your patients:

• Personalized service - a local Home Service Representative will install the equipment and demonstrate how it works. Our caring staff will arrange the installation appointment as quickly as possible.
  
  
• The ability to answer an incoming telephone call by pressing the Personal Help Button, so patients don’t risk a fall rushing to the phone.*
  
  
• Equipment that self-identifies when servicing is required. If the battery needs replacing in the button for example, the Response Centre will receive a low-battery signal and we will call the client to schedule a service appointment.
  
  
• Advanced fall detection technology. The AutoAlert button is designed to call for help automatically if a fall is detected and your patient is injured, immobilized or unconscious.
  
  
• A Response Centre that can answer a help call in multiple languages. The Response Centre has access to a language bank and can respond in over 120 languages.
  
  
• A waterproof button for patients to wear in the bath or shower, a common place for household slips and falls.
  
  
• A response protocol that ensures a call isn’t closed until help arrives in the client’s home. Your patients are never left wondering if help is coming when they need it the most.
  
  
• A medical alert service that is part of a hospital foundation and integrated into the healthcare system. Local support means better service for your patients.
  
  
• Patients feel confident knowing Victoria Lifeline’s representatives are nearby if they need help or have questions.
  

*Available with the 6000 series communicator units.