Family relationships are complicated and when the dynamic shifts and suddenly you are the caregiver to aging parents, conflicts often arise as they resist help while you constantly worry about their safety. You want to respect their wish to live at home for as long as possible, but concerns about your parent falling or having a medical emergency can keep you awake at night.

Victoria Lifeline has been working with families for thirty years and we understand the challenges you face. We also understand the stress you are under trying to balance your work and family commitments. Caring for a loved one is not an easy task.

“I tried to talk to my Dad about getting a medical alert pendant and he said absolutely not, I do NOT need that.”

Liz, family caregiver

We hear the same objections you do and face the same resistance. That’s why we are here to help. We’ve learned a few things over the years about how to approach the subject. Telling a loved one they need a medical alert device can be interpreted as, ‘you don’t think I can take care of myself.’ 

So how do you start the conversation? Take a moment to watch this video with our educator Vicki Russenholt.

5 TIPS to get the conversation started!


Here are a few more points to consider if your loved one is uncertain about getting a personal alert button...

  1. Validate their fears and listen to their objections. Having an honest conversation about why they don’t want a medical alert device may help you ease their concerns.

  2. Keep them involved in the process. Do the research together and talk about all the options. If cost is one of their objections, they can read about our standard service. For a reasonable monthly fee your loved one can enjoy the peace of mind that comes from having a personal help button. We also have subsidized rates for those who qualify.

  3. Enlist the help of a trusted professional. Victoria Lifeline is recommended by doctors, nurses and other healthcare professionals across this province. A conversation with a family doctor about the serious consequences of a fall may be all the encouragement they need.

  4. Share stories. Clients tell us they can’t imagine living without Lifeline. Sometimes the perspective of someone who has used the service can make all the difference. Read through some customer stories with your loved one so they can hear from the people who matter the most - our clients.

  5. Let them see for themselves what it’s all about. Victoria Lifeline offers a no obligation in-home consultation to educate people about our service. We will bring the equipment to them and demonstrate how it works. Your loved one may be initially resistant because they think the equipment is complicated or confusing. Not knowing what to expect can be unsettling.The consultation is a great opportunity to ask questions one on one and to find a service plan that's right for your loved one. Please Contact Us to request a consultation today. 
  6. Remind them there is no contract on any of our service plans. No contract means they can use Lifeline for as little or as long as they need. Encourage them to try the service for a few months. Once they experience the way a personal help button makes them feel more confident and safe in their own home, they may welcome it into their life.

  7. Lifeline has clients of all ages, backgrounds and abilities. A personal help button is not about age. In fact, we have clients ranging in age from 19 to 103. What do they all have in common? The desire to live independently on their own terms. Lifeline is a discreet, simple way to access help of any kind.

Even once you’ve had the talk with your family member, the answer might still be no. Sometimes it takes more than one conversation. We are here to support you and your loved one in any way we can. We have a wealth of educational materials available, including brochures on fall prevention and the importance of staying physically active. We can mail them directly to your family member or bring them as part of our no obligation in-home consultation.