Be Empathetic & Inclusive...
We understand that there are many determinants of healthy living, and that our community is home to a diverse ethnic, economic and aging community with at-risk populations. We will focus on better outcomes by targeting root causes of health disparities so that we can improve the health and well-being of all members of our community.

icon-subsidyVictoria Lifeline Subsidy Program

The Subsidy Program aims to provide medical alarms to all eligible individuals at a subsidized rate so that income is not a barrier to having this potentially life-saving service.

The program was first introduced in 1994 based on the philosophy that anyone who needs the service should have access to a medical alarm, regardless of age, ability or income. Over the last 23 years, our subsidy program has helped hundreds of people live with confidence and dignity in the comfort of their own home.

Under the guidelines, a subsidized client only pays 50% of the recurring monthly rate and the activation fee is also waived. The rate for our HomeSafe service plan is as low as $21/month. 

How to Qualify:

  • Complete the Subsidy Program Application and submit it via email or fax. 
  • In order to be eligible for the program, an individual's taxable income must be $16,000/year or less. Taxable income is listed as line item 260 on the Notice of Assessment Form. If the subscriber lives with a partner/spouse, total household taxable income must be less than $24,000.
  • To verify income, we require a copy of your Notice of Assessment from Revenue Canada. Please click on the link for a Sample Notice of Assessment Revenue Canada

Subsidized Service Options:

HomeSafe Standard (wrist or neck option) - This is our traditional service offering, which includes a communicator unit and a waterproof button that the client pushes when they need help anytime day or night. Learn more about how our standard service can help you remain independent at home.

HomeSafe with AutoAlert (pendant only) - As older adults and those living with chronic conditions are at risk for falls, we recently expanded the subsidy program to include the fall detection button.  Learn more about our proven automatic fall detection technology.

For clients who do not have a traditional landline telephone, we've also included our new Wireless Communicator in the program, which is compatible with either the Standard Service or AutoAlert. 

To submit your application, please EMAIL us or FAX the completed form to (204) 261-7719 or toll free 1-877-784-6865.

To discuss which service option is right for you or to learn more about the subsidy program, please call (204) 956-6777 or toll free at 1-888-722-5222 and speak to one of our Client Service Representatives. 

Refer a Patient
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With our follow up request form, you can refer a patient for a home or hospital visit.
Assessment Tools
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Offer our assessment tools and information sheets as resources to your patients.
Lifeline Access®
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Lifeline Access® switches are designed for people with limited physical abilities.