Helping Manitobans

Live Safely & independently

We are committed to providing Manitobans with access to products and services that support independent living.

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In 1985, The Victoria Hospital created a unique, non-profit program dedicated to enhancing the health of both its employees and the community in South Winnipeg.

This mandate included helping seniors live at home for as long as possible and in May of 1988, the Victoria Lifeline Medical Alert service officially opened its doors. The Response Centre was actually located right in the Emergency Department at the hospital.

The goal of the service from the outset was to build a healthier community, which meant supporting the independence and well-being of seniors and people living with disabilities.

A positive side effect of the program was the impact it had on caregivers – they worried less knowing their loved one could depend on Victoria Lifeline in a medical emergency.

Over 35 years later.

That goal remains the same. And while we’ve outgrown our space in the hospital’s emergency room, we are still a community service of the Victoria Hospital Foundation with the same mandate.

We are now proud to offer service to over 350 Manitoba communities and have partnered with Lifeline Canada to ensure our clients have access to the best technology. Even though we now have over 6,000 clients, to us, you are still a part of this family.

Helping Our Community

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We’ve helped over 60,000 people since 1988. The service also helps reduce Hospital Admissions by 26%.

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Proceeds are reinvested through the Victoria Hospital Foundation to help advance healthcare in our community.

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Our Subsidy Program helps over 360 people a year get Lifeline who otherwise wouldn't be able to afford such services. 

Quality. Reliability. Innovation.

With our partnership with Lifeline Canada, we offer top-of-the-line products including the award-winning fall detection button, and the On the Go mobile service.

Our calls are answered 'live' by highly trained Lifeline Personal Response Associates, ensuring prompt and professional service. Lifeline's Response Centre staff undergo extensive training, with 120 hours dedicated to quick client assessment during emergencies.

A community service of the

Victoria Hospital Foundation.

All of our proceeds are reinvested through the Foundation to advance healthcare at the hospital and through innovative community projects. Lifeline has continuously raised money for the Foundation. Learn more about current projects at the Victoria Hospital Foundation!

That's what sets us apart.
Our commitment to our community.

With that in mind, we know there are many medical alert services to choose from today, but not all of them are the same. When deciding which one is right for you and your family, it’s important to know the differences between the services and products available.

You want to be sure you are using the most dependable equipment that is installed correctly by a trained representative.

To help you evaluate other medical alert services, Victoria Lifeline has put together a list of important questions to ask any potential service provider.


Why Choose Victoria Lifeline FAQ

Do they install the equipment in your home?
Will they service the equipment at no charge to you?
Do they offer reliable fall detection technology?
Do they specialize in serving seniors and medical alarms?
Where are your help calls answered?
Who answers your calls when you press the button?
Is it a reputable company?
Can you answer the phone with your button?
How do you know if your alarm has been received and help is on the way?
Is there a contract? Do you need to purchase the equipment?
How will Emergency Services know your medical information?
Can the Response Centre respond in any language?
Is the company integrated into the healthcare system?
Are the buttons waterproof to keep you safe in the bath or shower?
Will you know if there is a problem with the equipment?
What happens if there is a power failure?
What if physical limitations prevent you from pressing a button?
Do they offer a mobile help button with four location technologies?

We are

Victoria Lifeline.

Safe and independent living for you or someone you love.

If you have any questions about our service, we’d love to answer them! Feel free to drop by our office any time for a demonstration or to pick up any of our educational materials.

Read our Terms & Conditions of Service