Younger man in a wheelchair wearing a Home Safe neck buton.


As a community service of the Victoria Hospital Foundation, we are integrated into the healthcare system and recommended by the professionals you trust.

Our original, easy-to-use HomeSafe medical alert service connects you to a trained Lifeline Response Associate at the touch of a button. HomeSafe is an affordable option that will fit your needs and your budget. This includes a two-way Communicator and a waterproof help button worn on your wrist as a bracelet or as a pendant-style necklace. With no long-term contract and no high-pressure sales tactics, Victoria Lifeline delivers a quality, caring service that supports your independent lifestyle.

If you are concerned about affordability, we also offer subsidized rates as low as $21/month for those who qualify. Visit our Subsidy Page for more information.

Victoria Lifeline provides professional installation, maintenance and servicing of all equipment. Our Home Service Representative will visit your home to install the Lifeline equipment and then demonstrate how it works. We encourage and welcome family members at the installation appointment. If you prefer, we can also ship you the equipment at no cost and set up a telephone assisted install instead. 

Through our trusted partnership with Lifeline Canada, we offer the latest technology in medical alert devices. With the Lifeline brand you know and trust, you can feel confident choosing our standard service option. 

Watch the informational video below to find out what happens when you press your personal help button. 

HomeSafe System & Hardware

Grey and white pendant-style and wrist bracelet Home Safe buttons.

Personal Alert Button

With the Lifeline brand you know and trust, you can feel confident choosing one of the HomeSafe personal alert buttons. Depending on your personal preference, you can wear the button around your neck as a pendant or on your wrist as a bracelet.

Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

Worry-free battery
Battery is long-lasting, and we’ll automatically replace it when needed.

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

Powerful Coverage
Your help button has a wide range of operation, so you can call for help anywhere in and around your home within range of the in-home communicator.

Communicator unit

In-Home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

Worry-free battery
Up to 30 hours of battery backup gives you access to help even during power outages.

Automatic self-testing
The Communicator conducts regular status checks to confirm proper operation. Have confidence knowing your system can alert Lifeline in the event system maintenance is required.

No phone line needed
Don’t have a home phone? We also have a cellular option that does not require any special equipment.

High-fidelity speakers and microphone for two-way communication
The Communicator amplifies sound so you can hear and be heard throughout your home.


Benefits of the HomeSafe Service

Working with clients and caregivers for over thirty years, we’ve heard so many positive, life-affirming stories about the benefits of Victoria Lifeline. We have clients who’ve celebrated their 100th birthday and are still living independently in the same home they raised their children in. They rest easier at night with a personal help button at their fingertips and so do their loved ones. We also have clients in their 30s who are living with chronic medical conditions. They too enjoy the freedom and independence that comes from having Victoria Lifeline.

A medical alarm is not about age - it’s about being prepared for the unexpected. It’s about feeling confident and secure in your own home. Read our customer stories and learn how Victoria Lifeline has made a difference in their lives.

Protection 24/7

Protection 24/7
Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Peace of Mind

Peace of mind
You don’t always know when an accident might happen, but you can be prepared for one. You and your family will feel a greater sense of security knowing that help is just a button push away.

No expensive equipment to buy, no long-term contract

No expensive equipment to buy, no long-term contract
Victoria Lifeline helps you live in your own home at an affordable monthly rate. There is no long-term contract so you can use the service for as little or as long as you need.

Empowering Independence

Empowering Independence
Victoria Lifeline supports independent living and is simply another resource to help you age in place safely.

Uninterrupted Support

Uninterrupted Support
Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.

How the Service Works

Whether you need emergency assistance or help from a friend or family member, Victoria Lifeline is there for you when it matters most.

Summon help

Summon help
Simply press your Help Button to activate the two-way Communicator unit and connect to the 24-hour Response Centre.

Hear a Reassuring Voice

Hear a Reassuring Voice
A Response Associate will quickly answer the call then access your profile to determine the exact help you need. Even if you can’t speak, take comfort in knowing that help is on the way.

Receive the Right Care

Receive the Right Care

The Response Associate will contact a friend/family member or Emergency Services depending on your situation and follow up to confirm help has arrived. You decide which loved ones or friends you want us to call if you need help, designated as Responders.

Still undecided? We also offer a free in-home or virtual consultation with a trained Victoria Lifeline educator who can help find a service plan that is right for you or your loved one. With no obligation to sign up for the service, the home consultation is a great opportunity to ask questions one on one and to see the equipment firsthand. Our educators are also trained and accredited in fall prevention and can do a home assessment to help reduce the risk of falling. Click here to fill out your in-home or virtual consultation request.