Why Choose Victoria Lifeline

More people in Manitoba choose Victoria Lifeline over any other medical alarm service.

In 1985, The Victoria General Hospital created a unique, non-profit program dedicated to enhancing the health of both its employees and the community in South Winnipeg. This mandate included helping seniors live at home for as long as possible and in May of 1988, the Victoria Lifeline Medical Alert service officially opened its doors. The Response Centre was actually located right in the Emergency Department at the hospital. The goal of the service from the outset was to build a healthier community, which meant supporting the independence and well-being of seniors and people living with disabilities. A positive side effect of the program was the impact it had on caregivers – they worried less knowing their loved one could depend on Victoria Lifeline in a medical emergency.

Thirty years later, that goal remains the same. And while we’ve outgrown our space in the hospital’s emergency room, we are still a community service of the Victoria General Hospital Foundation with the same mandate. We are now proud to offer service to over 350 Manitoba communities and have partnered with Philips Lifeline to ensure our clients have access to the best technology. Even though we now have almost 6,000 clients, to us, you are still a part of this family.

With that in mind, we know there are many medical alert services to choose from today, but not all of them are the same. When deciding which one is right for you and your family, it’s important to know the differences between the services and products available. You want to be sure you are using the most dependable equipment that is installed correctly by a trained representative.

To help you evaluate other medical alert services, Victoria Lifeline has put together the following guide.

If you want to print the guide, click here.

Questions to AskVictoria LifelineOtherOther
Do they install the equipment in your home?Our Home Service Representatives install the equipment & demonstrate how to use it.  
Will they service the equipment at no charge to you?We provide comprehensive, free of charge servicing, including an in-home visit to change batteries when needed. We will even replace your neck cord if it gets soiled.  
Do they offer fall detection technology?Lifeline with AutoAlert is the leading technology and detects greater than 95%* of falls. If a fall is detected, it is designed to automatically call for help.  
Do they specialize in serving seniors and medical alarms?Our focus is medical alarms and all staff are trained to the sensitivities of working with seniors and can provide reassurance if needed.  
Where are your help calls answered?All calls are answered in Canada at the Lifeline Response Centre.  
Who answers your calls when you press the button?Highly trained Response Associates who undergo 120 hours of training plus annual recertification.  
Is it a reputable company?Victoria Lifeline has been helping Manitobans stay independent for almost 30 years and is a service of the hospital foundation.  
Can you answer the phone with your button?With the Lifeline help button, you can answer the phone without ever leaving your favourite chair. Talk to your caller through the communicator’s two-way speaker.  
How do you know if your alarm has been received and help is on the way?The call is not closed until we confirm that help has arrived on site.  
Is there a contract? Do you need to purchase the equipment?No contract, no equipment to buy!  
How will Emergency Services know your medical information?We keep a medical profile on file and inform EMS when we call them on your behalf. We can also notify next of kin if an incident occurs and you are transported to hospital.  
Can the Response Centre respond in any language?We help subscribers in over 140 languages.  
Is the company not-for-profit?Victoria Lifeline is a community service of the Victoria General Hospital Foundation with all proceeds going towards enhancing patient care.  
Are the buttons waterproof to keep you safe in the bath or shower?Buttons are waterproof, not just water resistant.  
Will you know if there is a problem with the equipment?Our equipment alerts the Response Centre if servicing is required. We will then contact you to make an appointment.  
What happens if there is a power failure?You will be protected for up to 30 hours with back up battery power.  
What if physical limitations prevent you from pressing a button?We offer specialized equipment for those with physical limitations.  


*AutoAlert does not detect all falls. Figure is based on the number of undetected falls reported to Philips Lifeline by U.S. AutoAlert subscribers for the period of January 2012 through May 2013. Undetectable falls can include a gradual slide from a seated position – such as from a wheelchair – which may not register as a fall.